People Centered

Let me start with a little story of a recent happening…

It was a little late in the evening I needed to make some calls. However the call credit on my phone was depleted and so I took a work down the road to get some voucher credit.

Imagine my wonderment at the first recharge card shop I came to; the shop attendant, who could have been the owner for all I cared, was having it real hot with a potential customer.

I intentionally walked into the shop to get the gist of the whole matter. As the story unraveled, it became apparent that it was a simple case of misunderstanding gone bad, and the next thing would have been the two of them going at each other’s throat! I can just visualize the heading in the morning news “Man kills woman recharge card seller in fit of rage”. Sounds amusing? Maybe, but stranger things have happened.

However I was able to save the day (I thought that you would clap for me? Laugh!). I pleaded with the attendant to keep her peace and ignore the tantrums of the not so gentle gentleman, if you get my drift. The fault was not entirely his though, in fact considering that he was the customer he was faultless!? I took my time afterwards to tutor the lady, or should I be using the word woman? Her behaviour and attitude were so un-lady like! And without over flogging the dead horse, her Customer Relationship/Service was absolutely in need of overhauling.

The question I would be asking then is how far would you go in giving your customer/ potential client/customer the red carpet before pulling it away from beneath their legs? How much of people do you need to suck up to to become successful?

Looking forward to reading your comments.